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ETM Extras/Operator handbooks & manuals/Operator Handbooks & Compliance Manuals

Open Taunton Minibuses driver handbook with printed coverRecent bespoke PSV handbook example: Taunton Minibuses, August 2026.

Operator Handbooks & Compliance Manuals

An extensive HGV, van, coach or PSV handbook commissioned by the TM and built around the operator’s actual systems.

Product
Extensive operator handbook or manual
You receive
Editable source and presentation-ready PDF

What this gives you

We create controlled, operator-specific handbooks and compliance manuals on the Transport Manager’s behalf. The finished document brings the operator’s policies, procedures, responsibilities and evidence expectations into one professional manual that can be used day to day and presented during regulatory scrutiny, including a Public Inquiry or correspondence with a Traffic Commissioner.

The work is assessed against the agreed scope, the operator’s real systems and current guidance. It supports evidence of good control but cannot guarantee that a regulator will accept every system or reach a particular outcome. The example shown is a recent PSV handbook prepared for Taunton Minibuses; client content is never reused between operators.

What is included

  • Operator and licence-specific scope and responsibilities
  • Drivers’ hours, working time and tachograph procedures
  • Daily walkaround checks, defects, maintenance and vehicle handover
  • Loading, vehicle security, incidents and roadside events
  • Drugs and alcohol, mobile phones, PPE and conduct
  • Operator-specific sites, customers, vehicles and escalation routes
  • Document control, issue history, acknowledgements and review dates
  • Editable source files plus presentation-ready PDF

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